In the event that we have a signed agreement with you regarding a particular service or product also listed below, the terms in that agreement will apply.

Any initial deposit paid prior to signing a formal speaking agreement is refundable within 90 days if we are unable to accommodate your event date. Once a formal speaking agreement is signed, the terms of that agreement will apply.

This policy applies to the following courses and packages: Mastering Trust, Our Courageous Culture: My Powerful Purpose, and What Do They Stand For?

Receive value or your money back. We believe in the transformative power of our programs and your investment is protected by our 90-day money-back guarantee. We talk a lot about trust and courage at RTC, and our refund policy is no exception! Thus, we ask that at least 70 percent of your registered team members complete the coursework as intended. If you purchased an individual seat, we ask that you complete the coursework as intended. If you then decide the course is not providing value or isn’t the right fit for you or your organization for any reason, send us an email at [email protected] to let us know.

Live facilitation service upgrades for multiseat purchases are nonrefundable unless the facilitation service is canceled prior to submitting your list of employees for registration in the course.

When we receive your message, our team will then provide you with a secure upload link to send us a copy of your receipt and a questionnaire to ask what didn’t work for you so we can learn and improve.

We will refund your full purchase price minus transaction fees at our sole discretion if full compliance with the above has been met.

Unless otherwise specified, refunds will be issued in the form of a credit back to the same payment method used to make the original purchase. The time that it takes for a refund credit to appear on your account may vary based on the form of payment used.

Payments made for a service are typically nonrefundable. If you have any issues or concerns, please contact us at [email protected].

Book orders are final and nonrefundable. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

For small-quantity orders, the shipping rate will be specified. For bulk orders (of 25 or more copies), shipping is free within the continental US.

Please allow three to six weeks for delivery of bulk orders. If you have an event date you're trying to meet, please contact us to check on current estimated turnaround times prior to ordering. Note that most orders are manufactured just for you and thus require time to get into your hands.

For different quantities, rush orders, or orders outside of the continental US, please email [email protected].

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return shipping
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.