Shipping, Cancellation, and Refunds Policy
In the event that we have a signed agreement with you regarding a particular service or product also listed below, the terms in that agreement will apply.
Payments made for a service are typically nonrefundable. If you have any issues or concerns, please contact us at [email protected]
Registration for a class is nonrefundable.
However, we know that sometimes circumstances arise. If you need to drop out of a group class you have registered for, we can shift you to a different cohort group with dates that work better for your schedule. Or, you may transfer your registration to a friend! Cancellation must be made no later than two weeks after the kick-off date and reregistration must be to a session that begins within a year of cancellation. To cancel, please reach out to your instructor.
Retail Book Orders
Book orders are final and nonrefundable. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
For small-quantity orders, the shipping rate will be specified. For bulk orders (of 25 or more copies), shipping is free within the continental US.
Please allow three to six weeks for delivery of bulk orders. If you have an event date you're trying to meet, please contact us to check on current estimated turnaround times prior to ordering. Note that most orders are manufactured just for you and thus require time to get into your hands.
For different quantities, rush orders, or orders outside of the continental US, please email [email protected]
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.