Mastering Trust
Three out of four US employees do not trust the leadership of their organization. When employees don’t find their leaders trustworthy, only 1 in 12 are engaged at work.
Every Action Builds or Erodes Trust
In the Mastering Trust online course, participants learn powerful trust-deepening techniques that leverage their attitude, authenticity, and self-awareness, to accelerate trust, strengthen work relationships, and enhance team effectiveness.
Learning outcomes participants will understand and practice:
the three agreements for creating psychological safety
slowing down storytelling that may otherwise undermine their intent
ways to support and deepen presence with customers and colleagues
lessening judgment of self and others
letting go of the need to rescue and be rescued
leaning into (appropriate) vulnerability at work
When you trust somebody, your motivation and your desire to bring your best for the team’s work comes to a whole new level. This course has helped bring that to light.
Benefits participants will walk away with:
A stronger bond between team members
Increased engagement, trust, and confidence in engaging with customers
Tools to support their psychologically safety, regardless of external factors
Techniques to take risks and express vulnerability appropriately at work
Improved confidence in their own trustworthiness
Mastering Trust Course Logistics
80% asynchronous video guidance, 20% group facilitation on Zoom
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4-week course
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3 to 5 hours per week
Average 2-3 hours of asynchronous training (varies by individual)
90 minutes group facilitation
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Cohorts of up to 25 people each
Mastering Trust
Check out our one-sheet on the Mastering Trust course, including learning outcomes, benefits, and program logistics.
Contents of Mastering Trust (4‑week Course)
LESSON 1: WE ARE ALL TELLING STORIES
- 2 videos
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- Welcome
- We are Telling Stories All the Time
- You are Contagious
- 1 survey
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- Self-talk Assessment
- 1 audio
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- Prepare to be Amazed
- 1 group facilitated experience
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- Building Trust Quickly
LESSON 2: PSYCHOLOGICAL SAFETY BEGINS WITH YOU
- 5 videos
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- Psychological Safety Begins with You
- Your First Challenge
- Diving into Vulnerability
- Vulnerability is Sexy TEDx Talk
- Vulnerability is Sexy Film
- 2 tip sheets
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- Creating a Supportive Environment for Yourself and Others
- 10 Tips to Vulnerable Strength
- 1 quiz
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- Vulnerability is Contagious
- 1 assignment
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- Taking Greater Risks
- 3 articles
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- What Does Psychological Safety Look Like?
- Vulnerability at Work
- Practice with Care
LESSON 3: PRESENCE
- 4 videos
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- Psychological Safety
- Presence
- Hey Detective: Solve the Crime
- How Perceptive are You?
- 1 article
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- The First Agreement: Presence
- 1 group experience
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- Presence at Play
- 2 assignments
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- Presence Journaling Assignment
- Practicing Presence at Play
LESSON 4: JUDGMENT & FIXING
- 4 videos
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- Suspending Judgment
- This is Water
- No Fixing Each Other
- The Art of Kintsugi
- 2 articles
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- The Second Agreement: Suspending Judgment
- The Third Agreement: No Fixing Each Other
- 1 group experience
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- Releasing Self-Judgment
- 3 assignments
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- Suspending Judgment Journaling Assignment
- No Fixing Journaling Assignment
- Practice the Suspension of Judgment
CONCLUSION
- 2 articles
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- Creating Psychological Safety for You & Others
- Every Interaction Enhances or Reduces Trust
- 1 group experience
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- The Great Imbalance